top of page

Refunds and Cancellations Policy

Last updated on 01-01-2025

​

We understand that life can be as unpredictable as trail running itself. Here's our Refunds and Cancellations Policy for CapitalTrails Monthly Outdoor Meets (hereinafter referred to as 'Event' or 'Events'), CapitalTrails Race Series (hereinafter referred to as 'Race' or 'Races') and CapitalTrails CLUB membership (hereinafter referred to as 'Club'), designed to keep things fair and flexible.

​​

Events and Races

​​

  • 100% Transfer Policy: If you decide to cancel your participation in any Event and inform us at least one day (24 hours) before the Event date/time, we've got your back! You will be eligible to transfer your registration to another CapitalTrails Monthly Outdoor Meet within 12 months of your registration date, no questions asked. Sometimes life takes unexpected turns, and we get it!

  • No Refund Policy: For any cancellations made less than one day (24 hours) before the Event date/time, we will not be able to issue a refund or do a transfer.

  • No Show Policy: No refunds will be provided for participants who do not attend the event and fail to cancel within the stipulated time.

  • Non-transferrable Event Policy: Event registrations are personal and non-transferable. Substitutions or transfers of registration to another individual are not permitted.

​

In the rare case that the Event gets cancelled due to unforeseen circumstances (we hope we never have to!), we'll either transfer your registration to next month's Event or give you an alternate option.

​

Club Membership

​​

  • No Refund Policy: For any cancellations to Club memberships via email, phone or any other mode of communication, there will be no refunds.

  • Non-transferrable Policy: Club memberships are personal and non-transferable. Substitutions or transfers of registration to another individual are not permitted.

​

---

We want everyone to have the best possible trail running experience, and our Refunds and Cancellatons Policy is designed to balance fairness and logistical considerations - and to ensure that the organisers’ and volunteers’ time commitments are respected. This Policy applies to all participants, regardless of the chosen race distance.

bottom of page